FAQs

Frequently Asked Questions

About Our Teeth Devices

Where can I find details about each device?

Each product page includes a full description, including what the device does, how it works, and how to care for it.

What materials are used to make the devices?

All materials used in our appliances are FDA-approved and meet professional dental standards.

Is the quality the same as what I’d get from a dentist?

Yes. Our devices are made in the same professional dental labs used by dentists.

What does each device do?

Each device serves a specific purpose such as replacing missing teeth, retaining alignment, or protecting teeth. Visit the product page for full details.

Why do some devices require at least 8 teeth on the upper and lower?

The lab needs enough natural teeth to properly determine your bite. If there are too few teeth, it becomes difficult to accurately position replacement teeth.

Can I customize or modify the design?

No. Devices are made using proven, standardized designs that ensure proper fit, function, and durability.

Ordering & Shipping

Do you ship outside the United States?

No. This website currently serves U.S. customers only.

Is the impression kit included in the price?

Yes. When you select the option to take impressions, the full kit is included at no additional cost.

When will my impression kit ship?

Your kit ships the next business day after placing your order.

How long does shipping take?

Shipping time depends on the option you choose at checkout, such as First Class or Priority Mail.

Can I change my shipping address after ordering?

No. Orders are processed quickly and shipped to the address entered at checkout.

Is shipping free?

Yes. First Class Mail shipping is free. Faster options are available during checkout.

Impression Kit

What’s included in the impression kit?

Your kit includes multiple tray sizes, practice material, final impression material, and step-by-step instructions.

What do I do when I receive the kit?

Follow the instructions provided and visit the Take Impressions page for full guidance.

Taking Your Impressions

Are impressions easy to take?

Yes. Each arch takes about 5 minutes, and you only need to get it right once.

Do you provide practice materials?

Yes. Each kit includes practice material so you can get comfortable before taking your final impressions.

How do I send my impressions back?

Place your impressions in the provided bag and return them using the prepaid envelope.

Do you keep my impressions on file?

Yes. Digital scans are stored for up to 3 years for future orders.

Do I need to fully mix the impression putty?

Yes. The material must be mixed until it becomes one solid color so it can properly harden.

Manufacturing

Who makes the devices?

All appliances are made in professional dental labs used by dentists.

How long does manufacturing take?

You can choose 5 to 7 business days or 10 to 12 business days during ordering. Shipping time is separate.

Can you rush my order?

No. To keep costs low, rush services are not available.

Receiving Your Device

What if my device doesn’t fit?

How do I care for my device?

Brush daily with toothpaste and water. Use cleaning tablets as needed for deeper cleaning.

Returns & What You Receive

What is your refund policy?

You must request approval first. Once approved, the device must be returned unbroken within 30 days of delivery.

What comes with my finished device?

You will receive your custom appliance, a 3D model of your teeth, a storage case, and care instructions.